How to use Washer
Free cleaning of washing drum. (It may not be available at some shops.)
- Do not load the clothes.
- Close the door and pull down the lever.
- Press the free cleaning botton. The drum will clean for two minutes.
Electrolyzed water course (available by adding extra 100 YEN)
It can be rinsed with the electrolyzed water which has a sterilizing effect.
The Washer would stop operating at the rinsing stage and start to produce the electrolyzed water.
* Electrolyzed water is electrolyzed from tap water and has the effect of disinfecting clothing.
Features of Washer
Detergents and softeners are automatically added.
The tilting drum will be gentle to your back when you load and unload the laundry (except 7 kg Washer)
How to use the Washer
- Ensure that it is clean and nothing is left inside the drum.
- Load the laundry. Please ensure that nothing is left in the pocket and load all the clothes. Be careful nothing gets stuck with the door.
- Close the door and pull down the lever
- Insert the coins slowly.
- The machine will start automatically when you insert the coins displayed on Washer
- Remove your laundry when it is finished.
You can pay by cashless App.
Please see the detail here.
Cautions
- ○Please do not wash the futon mattress in the 7kg washing machine.
- ○If you load a small amount of laundry into the large Washer, it may stop automatically during spin cycling as inside the drum become unbalanced.
It may cause a failure. - ○Detergents and softeners are automatically added.
- ○Your finished laundry may be removed by another customer.
- ○Please contact to Call Center if the machine stopped during the cycle.
Tel: 0120-545-696 available for 24 hours.
How to wash the futon mattress
- Roll up the futon mattress
- Put it in the donut shape along the drum
- Fill the middle space with the sheets.
* Detergents and softeners are automatically added.
How to use the Top Load Washer
- Insert the coins slowly and press the button within 10 seconds after inserting the coins.
- Load the laundry. Please ensure that nothing is left in the pocket and load all the clothes. Be careful nothing gets stuck with the door.
- Remove your laundry when it is finished.
※ No futon mattress. Clothes only.
Common troubles
- I put coins without loading my laundry and closed the door.
- Once the door is closed, it will not open until it is finished. Please do not forget to load all your clothes.
- The washing machine has stopped in the middle of operation.※Error code H07 and the numer ( minutes remaining) are displayed alternately.
- The machine would stop during spin cycling if the clothes inside the drum is unbalanced.
Please load upto allowable maximum amount when using the machine. - The machine has stopped in the middle of operation, however the display blinks the minutes remaining. ※ When using an electrolyzed water course.
- The electrolyzed water is generated at the final rinsing process when you chose the electrolyzed water course. Please note that the Washer would stopped during this time. You might break the Washer if you open the door before it is finished.
If you need any help, please contact to Call Center
Please contact to 0120-545-696, available for 24 hours.
Frequently Asked Questions for Washer
- Q: Can I wash my futon mattress?
- A: It depends on the material and shape.
Please check the laundry label.
It may be better to confirm with the manufacture whether it is a washable or not.
Please refer to "Washable and Non- Washable" - Q: Can I wash my carpets?
- A: It depends on the material and shape.
Please check the laundry label.
The carpests with anti-slip or rubber lining cannot be washed.
It may be better to confirm with the manufacturer whether it is a washable or not. - Q: What are the Non -Washable materials?
- A: Materials such as wool, leather products, beads and embroidery are non washables.
The mattress futon without quilting, the entire seam to prevent twisting, are non-washable.
Please note that damaged or frayed fabric may cause further damage or fraying.
For details, see "Washable and Non- Washable" - Q: How much does it cost?
- A: Please see "Estimated price and time".
- Q: How long does it take?
- A: Please see "Estimated price and time".
- Q: Is it true that the washing drum can be cleaned for free before using it.
- A: Washing drum can be cleaned for free before you use it.
· For drum type washing machines, press the "drum wash button" before closing the door with the door closed. The washing drum will start cleaning within 2 minutes.
· For Top loading washing machines, please press the "Washing tank shower button" within 10 seconds after inserting the coins. It will start to washing the drum for 30 seconds. Please load the laundry when it is finished.
· For Sneaker Washer, press "Drum Shower" button within 10 seconds after inserting the coins. Thenn, wait for 30 seconds for cleaning the drum and put your sneakers when the digital indicator displays "20". Please note that water does not stop pouring in. - Q: Is it possible to wash the futon mattress for children?
- A: It depends on the material and shape.
For details, see "What can and cannot be washed".
Try to load the laundry evenly inside the drum so that it can maintain the balance inside. - Q: What is the difference between the electrolyzed water and the regular courses?
- A: The electrolyzed water course produces electrolyzed water by electrolysis and rinses with this electrolyzed water that has a sterilizing effect.
You can expect a higher sterilization effect than the regular course.
Electrolyzed water is electrolyzed from tap water and has the effect of disinfecting clothing.
The electrolyzed water course takes about 15 minutes longer than the regular one. - Q: Could you remove the laundry that the previous customer has finished?
- A: Due to the Laundries Act, coin laundry employees are not allowed to touch our customer's laundry. We sincerely apologize for the inconvenience, but please wait until another machine is available or you may use another shop.
- Q: The laundry was not spin dried properly.
- A: The drum may not have spinned properly as the clothes inside it was not well balanced.
Please contact to Call Center available at 24 hours and we will spin dry your clothes again by remote operation. - Q: Can I wash the mattress that my pet uses?
- A: Sorry, but we ask not to wash it due to hygienical reason.
Many other customers use the same machine, so we classified it as non - washable in our store. - Q: I put the coin in the other machine by mistake.
- A: The drum may not have spinned properly as the clothes inside it was not well balanced.
Please contact to Call Center available at 24 hours and we will spin dry your clothes again by remote operation. - Q: Water was spilling when I opened the washer.
- A: Close the door immediately and contact to Call Center 0120-545-696 available for 24 hours.
- Q: The washing drum is dirty.
- A: Close the door and press the drum wash button.
If there is no button or the stain remains after washing the drum, please contact to Call Center (Tel:0120-545-696) , available for 24 hours. We will clean it by remote operation.